Description: We are looking for an Anti-Abuse Operations Analyst to join our anti-abuse and platform integrity team. You will support the overall anti-abuse strategy at our client to effectively combat behavior that negatively impacts the experience of our artists, fans and users. Above all, your work will impact the way the world experiences music and the method in which a billion fans will connect with a million artists.
As an Anti-Abuse Operations Analyst at our client you will work globally across technology, legal, and licensing teams, as well as with the teams engaging with the music industry directly. You will defend the integrity of the company platform, its users and partners worldwide. The analysts, data scientists, and engineers on the Anti-Abuse team are passionate about data, have an investigative mindset and a knack for spotting patterns, trends, and anomalous behaviors. They also appreciate a fun, friendly, high-impact, and music-oriented work environment!
The position is based in Stockholm.
What you’ll do
• Address incoming support cases by leveraging hands-on mitigation workflows and ad-hoc analysis
• Maintain proper written and verbal communication threads and protocols with relevant internal and external stakeholders, such as local client music teams, rights-holders, legal and other affected parties
• During daily work, you identify and recommend improvements to policies, processes, systems, and products that enable efficient anti-abuse mitigation for the company
Who you are
• Preferred bachelor’s degree in technology or analytical discipline
• Experience in working with SQL for querying large datasets
• You have a deep understanding of numbers, as well as a strong business sense to understand impact to the company
• You are capable to meet tight deadlines and will be focused on execution
• Previous exposure to using and generating data visualization dashboards (Tableau)
• You are structured and pay close attention to details
• You are clear in communication and adept at presenting and explaining complex topics and recommendations in simple terms
Nice to have
• Experience in deriving a set of relevant signals from a large set of data, summarizing it and drawing conclusions from it that can facilitate automation and prevention
• Experience with fraud/abuse investigations, fraud risk management, security, and threat analysis for Internet-related products
We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users and our creators.
This is something we value deeply and we encourage everyone to come be a part of changing the way the world listens to music.
Job Posting Start Date: 2024-02-19
Job Posting End Date: 2024-07-31
Supervisory Organization: Spotify AB
Site: Stockholm, BJG
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